Refund Policy

PETXWELL Pet Supplies Store Refund Policy

At PETXWELL Pet Supplies Store, we value our customers' satisfaction and strive to provide a seamless shopping experience. To ensure this, we have a clear and transparent refund policy that outlines the conditions and procedures for returning items and receiving refunds.

1. Eligibility for Refunds

Items purchased from PETXWELL Pet Supplies Store are eligible for a refund within 30 days of the purchase date, provided they are unused, in their original packaging, and accompanied by the original receipt or proof of purchase.
Customized or personalized items are generally not eligible for refunds, unless there is a manufacturing defect.
2. Refund Process

To initiate a refund, please contact our customer service team via email or phone within the 30-day eligibility period. Provide your order number, the reason for the return, and any relevant information.
Our team will review your request and, if approved, provide you with a return authorization number and instructions on how to return the item.
Once we receive the returned item and verify its condition, we will process the refund. The refund amount will be credited to the original payment method used for the purchase.
3. Refund Timeline

Refund processing time may vary depending on the payment method used and the bank's processing time. However, we aim to process refunds as quickly as possible.
For credit card payments, the refund may take up to 5-7 business days to reflect in your account. For other payment methods, the timeline may vary.
4. Exceptions

If the returned item is damaged, used, or missing its original packaging, a refund may be denied or a partial refund may be issued.
Shipping costs for returns are the responsibility of the customer, unless the return is due to an error made by PETXWELL Pet Supplies Store.
5. Customer Service Support

If you have any questions or concerns about our refund policy or the refund process, please feel free to contact our customer service team. We are always happy to assist you.
Thank you for shopping with PETXWELL Pet Supplies Store. We appreciate your patronage and look forward to providing you with quality products and excellent customer service.