Shipping Policy

PETXWELL Pet Supplies Store Shipping Policy

At PETXWELL Pet Supplies Store, we understand the importance of prompt and reliable shipping of your pet supplies. Below are the key points of our shipping policy to ensure a smooth and efficient delivery process.

Order Processing Time

All orders placed on our website are processed within 24-48 business hours, excluding weekends and holidays. Please note that orders placed during peak seasons or promotional periods may take longer to process.

Shipping Methods

We offer various shipping methods to meet your needs, including standard ground shipping, expedited shipping, and express shipping. The shipping method you choose will affect the delivery time and cost. You can select your preferred shipping method during checkout.

Shipping Cost

Shipping costs are calculated based on the total weight of your order, the shipping method you choose, and the destination. The exact shipping cost will be displayed during checkout before you complete your order.

Estimated Delivery Time

Estimated delivery times depend on the shipping method you select and the destination. Once your order has been shipped, you will receive a tracking number via email that you can use to check the status of your shipment. Please note that estimated delivery times are not guaranteed and may be affected by factors such as weather conditions, customs delays, or carrier issues.

International Shipping

We offer international shipping to most countries. However, please note that international shipping may take longer than domestic shipping, and additional charges may apply for customs clearance, taxes, and duties. We recommend checking with your local customs office for more information on any potential fees or restrictions.

Lost or Damaged Packages

If your package is lost or damaged during shipping, please contact us immediately. We will work with the carrier to investigate the issue and provide you with a solution as soon as possible.

Changes or Cancellations

Once your order has been placed, we are unable to make changes to the shipping address or cancel the order. Please ensure that all information is correct before submitting your order.